PI & Water Customer Usage Portal Information and Set-up Instructions
What is the PI & Water Usage Customer Portal?
The purpose of this program is to give the utility user the opportunity to take a more active role in their water/pressurized irrigation consumption.
This program is for those responsible for the utility bill, which means if you have a landlord that pays the city utility bills you will be unable to participate. You will need a copy of your bill to refer to, it contains the appropriate information needed to sign up. The following questions and answers will aid you in the sign up and show different features available on the customer portal.
Once your account is set up you can view your utility usage, but you can also easily customize meter names, set usage alerts, set up alerts for a vacation, and more. Sensus has put together several tutorials to show you how to accomplish these tasks on their website. CLICK HERE to view the tutorials.
-
Have your account information on hand
-
You will need the Account Number (excluding decimals) and Customer House Number EXACTLY as it appears on your utility bill. If you are signed up for paperless billing you can find this information by logging into your account on XpressBillPay.
-
The PI & Water usage Customer Portal is available on the City website at Santaquin.gov.
- Click on the link: Need to Set Up an Account?
- You will receive an email with a link to complete your account sign-up. Click on the link and fill out the form. Be sure to read the instructions carefully.
- When entering your account number, EXCLUDE any decimals and/or periods.
- When entering your house number, EXCLUDE any direction of N, S, E, W.
- Be careful if you have auto-fill turned on. Be sure to double-check the entered information before submitting the form.
-
Track your own usage daily. You can also go back and look at your usage history.
-
Set up alerts for daily usage goals.
-
Set vacation alerts to notify you if any usage is registered while you are away.
-
Rate tier alerts can be set to notify you when a property exceeds usage in a rate tier.
-
Customize nicknames to each of your meters, this is especially helpful if you own or manage multiple accounts.
-
Add additional recipients to be notified of the alerts.
Email Office@Santaquin.gov and someone will reach out to you. Or you can call the Santaquin City Office at (801)754-3211.
Contact Information
110 S. Center Street
Santaquin, UT 84655
Phone: (801) 754-3211
Fax: (801) 754-3526
Email: office@santaquin.gov
Office Hours
Monday-Thursday
9:00 a.m. to 5:00 p.m.
Friday
9:00 a.m. to 1:00 p.m.
Excluding national and state holidays
Upcoming Events
-
03/10/2025 (All day)
-
03/11/2025 (All day)
-
03/17/2025 (All day)